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Privacy Policy

Privacy Policy

Updated on 2024-07-08

At NeoQRcode (“we,” “our,” or “us”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and disclose your personal information.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) and our application, NeoQRcode. By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

We take user privacy seriously and aim to keep you informed about our practices and your rights. This Privacy Policy explains NeoQRcode’s ("NeoQRcode," "Website," "Service," "Site," "Company," "us," "we," or "our") privacy practices regarding your access to or use of our website, mobile app, and related services (collectively, the "Services"), as well as when you interact with us in other ways. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please contact us at [email protected].

This Privacy Policy details how we collect, use, and disclose (or process) user personal information, both online and offline. For EU users, "personal information" is equivalent to "personal data."

Refer to our Terms of Use for regulations pertaining to your interaction with our website, Services, app, and products you purchase or sign up for on our website.

Unless explicitly stated otherwise, this Privacy Policy does not cover third-party practices, websites, or services mentioned or not mentioned in our Services. Each third party has its privacy practices and policies, which we recommend reviewing before use.

This Privacy Policy details the collection, use, and sharing of personal data for individuals connected to or interested in NeoQRcode's services, as well as those targeted for marketing. It also provides information on data subject rights and how to contact us with questions.

This Privacy Policy does not cover practices of businesses not owned or controlled by NeoQRcode, including third-party services accessible through our Services. We recommend reviewing the privacy policies of any third-party services you access. Please note that we are not responsible for the content or privacy policies of third-party services linked to this Privacy Policy; these links are provided for informational purposes only.

Our privacy practices comply with applicable laws in the regions where we operate. Additional region-specific terms may apply as required by law. For residents of certain U.S. states like California, Virginia, Colorado, Connecticut, and others, specific disclosures and rights are outlined in the sections titled California Privacy Rights, and Virginia/Colorado/Connecticut, and certain other U.S. State Privacy Rights. These disclosures address the collection, use, and disclosure of information under applicable U.S. laws.

ACCESSIBILITY: If you encounter difficulties accessing this Privacy Policy, please contact us at [email protected]

Definitions and Key Terms

To ensure clarity in this Privacy Policy, the following terms are defined as follows:

What Information Do We Collect?

We gather information from you when you visit our website, register, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

The specific personal information we request and the reasons for its collection will be clearly communicated to you at the time we seek such information. We may collect information from you during various interactions, including when you visit our website, register, make a purchase, subscribe to our newsletter, participate in a survey, fill out a form, or contact us. Apart from the content generated independently using NeoQRcode and stored by us (through our partners, where applicable), we collect the following information for the stated purposes:

How We Utilize the Information We Gather

We may use the information collected from you in the following ways:

Log Files

NeoQRCode follows a standard procedure of using log files. These files log visitors when they visit websites. Whenever the site is accessed, our system automatically retrieves data and pertinent information from the computer system of the device making the request.

  • Browser type and version
  • User's operating system
  • User's internet service provider
  • User's IP address
  • Date and time of access
  • Web pages from which the user's system accessed our website
  • Web pages accessed by the user's system through our website

This information is stored in our system's log files and is not associated with other personal user data. The temporary storage of the IP address is essential for delivering the website to the user's computer during the session. Log files store this data to ensure website functionality, optimize the site, and safeguard our IT systems' security. No analysis of this data for marketing purposes is conducted. The legal basis for temporary storage and other data processing described above in data and log files is our legitimate interest in maintaining website functionality and ensuring its security.

  1. Category of personal information: Device Information
  2. Examples of Information Collected: Browser, operating system, Internet and network information, date and time of access.
  3. Collection Point: Whenever the Site is accessed, our system automatically gathers data and pertinent information from the computer system of the accessing device.
  4. Purpose for Collection and Use: We collect and use personal information for all business purposes, such as providing and improving our website and Services and for security and auditing purposes. The basis for this processing is our legitimate interest to provide you with an up-to-date and well-developed Service.

Geolocation data

Your geolocation data is collected when you visit our website and utilize our products. For instance, we may determine your approximate location by analyzing your IP address.

  • City
  • Country

We may utilize geolocation data (excluding precise location trackers) to enhance functionality. We collect user information for city and country locations, excluding specific points within a city.

  1. Category of personal information: Geolocation data
  2. Examples of Information Collected: Information for city and country locations, excluding specific points within a city.
  3. Collection Point: When you visit our website.
  4. Purpose for Collection: We collect and use personal information for all business purposes, such as providing and improving our website and Services and for security and auditing purposes. The basis for this processing is our legitimate interest to provide you with an up-to-date and well-developed Service.

Device information

This section covers details such as your device's operating system, device identifier, and related information. It includes your user agent string, Internet Protocol (IP) address, access times, browser type, and log data that tracks your interactions with our site.

  • User's IP address
  • Browser type and version
  • User's operating system type and version
  • User's Timezone
  • Date and hour of access
  • Client type

We receive information from your browser's user agent string, encompassing device details, browser specifics, operating system details, as well as city, state, country, and IP address.

  1. Category of personal information: Identifiers and device information
  2. Examples of Information Collected: Details such as IP address, Browser type and version, operating system type and version
  3. Collection Point: When you visit our website.
  4. Purpose for Collection: We collect and utilize personal information for various business reasons, including enhancing and managing our website and services, and ensuring security and compliance. This processing is based on our legitimate interest to provide you with an effective and secure service.

When You Register for a NeoQRcode Account

By registering for a NeoQRcode account, you provide personal data such as your name, email address, and login details. If you choose to sign up using third-party login credentials from services like Google, Facebook, Apple, or Twitter, we may access and collect personal data as permitted by your privacy settings.

We use your contact details to keep you informed about our services, manage your account, communicate policy updates, and provide support. While you can opt out of certain communications, NeoQRcode reserves the right to contact you for essential administrative purposes related to your account.

We may also receive confirmations when you interact with our emails, which helps us enhance our customer service. If you add sub-users to your account, their personal data—including names, email addresses, IP addresses, login information, employer details, and phone numbers—will also be processed.

Our services allow registered users to contribute content such as URL descriptions, comments, images, and videos. Unless you request deletion of your personal data as outlined in our Privacy Policy, content submitted to our services may be retained by NeoQRcode even after account termination, and may be shared as described in our policy.

When You Create a NeoQRcode Link, QR Code, or Link in Bio

Our Services enable creation of shortened URLs, QR codes linking to URLs, and Links in Bio linking to URLs (“NeoQRcode Products”). When you create these products, we collect and store the original and shortened URLs. If you are logged into your account, this information is associated with it. Additionally, NeoQRcode collects your IP address, geolocation data (derived from your IP address), and the timestamp when you access a NeoQRcode Product.

When You Interact with a NeoQRcode Product

NeoQRcode automatically collects personal data about interactions with every NeoQRcode Product, including clicks or views on links created through our Services, whether it’s a NeoQRcode link or on a third-party website. This data includes:

  • The IP address and derived location
  • Timestamp of each access
  • Device settings like browser type and operating system

This personal data is used to deliver our Services, analyze usage patterns, identify trends, and detect and prevent malicious or fraudulent activities. Refer to the “Information We Share” section for details on how collected data may be shared when interacting with NeoQRcode Products.

Other Uses

We may also use personal data for legitimate interests such as direct marketing, research, network and information security, and prevention of fraudulent, malicious, or unlawful activities. Any additional purposes will be disclosed to you when you provide your personal data or when we first contact you.

Information We Share

The Services are designed to facilitate information sharing. Personal data generated through your use of the Services is shared publicly within NeoQRcode and with the following categories of third parties for the business purposes described below.

NeoQRcode Products You Create

Much of your activity on and through the Services is public by default. For instance, when you create a NeoQRcode Product, the original URLs you shorten and the resulting NeoQRcode Product are publicly accessible, potentially including personal data.

Account Information

If you register a NeoQRcode Account with an email address from a domain owned by an organization (e.g., an employer or educational institution), we may share your email address and Account details, such as link creation statistics, with that organization to explore enterprise account creation or related purposes, where permitted by law.

Customer Support

We utilize various tools to provide customer support, requiring at least one valid email address. This data processing may include:

  • Name
  • Email address
  • Contact information
  • Job title
  • Employer
  • Customer ID
  • Payment information
  • Communication data

Data is processed to deliver services, offer customer support, communicate with interested parties, respond to inquiries, and manage customer relationships. Data collected for customer support purposes is shared internally within NeoQRcode for joint objectives.

Email Marketing

For some services, we employ email marketing providers to send transactional emails. When you register, data entered during registration is transferred to our email marketing provider. This facilitates relevant email communications, such as registration confirmations or service updates. Additional personal data, such as user activity (e.g., visited pages, clicked elements), and device/browser details (e.g., IP address, operating system) may also be stored by our email marketing provider for these purposes.

Information You Elect to Share

When you create a NeoQRcode Product, you can choose to share it via Third Party Services. Information distributed through Third Party Services, such as a social media post, may become accessible to users of those services. Access to Third Party Services via our Services (e.g., by clicking links in a NeoQRcode Product's Statistics page) is subject to the terms and privacy policies of those Third Party Services.

Information Shared with Service Providers

We may engage third-party Service Providers to perform specific tasks on our behalf. We may share your information with these Service Providers to fulfill business purposes, such as conducting research and analytics on user behavior, providing advertising services, processing payments, and delivering email marketing and support services. Our agreements with Service Providers ensure they use your information solely for providing services to us.

Payment Processing

To facilitate purchase transactions, processed data may include:

  • Bank account details
  • Billing/shipping address
  • Card expiration date
  • Customer name
  • CVC code
  • Date/time/amount of transaction
  • Device ID
  • Email address
  • IP address/location
  • Customer ID
  • Payment card details
  • Tax ID/status
  • Unique customer identifier

We share your data in these instances to facilitate necessary payment processing services for your account.

Optimizing Service Performance

We utilize various third-party vendors to enhance the performance of our services. These vendors analyze visitor traffic to our online offerings, assessing behavior, interests, and demographic data as pseudonymous values. Through these evaluations, we identify the most frequently accessed online offerings, content, or features of our products, enabling targeted optimizations where necessary. Software tools are employed for analyzing and optimizing online offerings based on feedback mechanisms and pseudonymous measurements of user behavior. Additionally, testing procedures are utilized to refine and enhance different versions of our online offerings and their components.

This process may involve:

  • IP address
  • Random unique identifiers
  • Experiment and event data associated with these identifiers (such as device type, variation and experiment IDs, browser and OS version, elements of the site being tested)
  • Device screen resolution
  • Device type (unique device identifiers)
  • Operating system
  • Browser type
  • Geographic location (country only)
  • Preferred language
  • Mouse events (movements, location, and clicks)
  • Referring URL and domain
  • Pages visited
  • Date and time of website page access

The legal basis for processing personal data relies on user consent. In specific instances, data processing is grounded in our legitimate interests to deliver efficient, cost-effective, and user-friendly services, and to continually improve our service offerings.

Single Sign-On

For certain services, users may choose to use single sign-on services like Google OAuth. Single sign-on services allow seamless access to other online platforms using existing profiles without requiring separate accounts.

Tax and Legal Compliance

Your personal data may be shared with third parties for tax and legal compliance reasons, including professionals such as lawyers, tax consultants, and auditors. Additionally, data may be disclosed to authorities (e.g., tax authorities) when legally mandated. Such transfers are conducted with recipients bound by legal confidentiality obligations.

This data may include:

  • Email address
  • IP address of the user's device
  • Date and time of registration
  • Login information
  • Address
  • Contract information
  • Payment information

We have a legitimate interest in sharing personal data with professional consultants and auditors for the purpose of appropriate tax and legal consultation. In some cases, sharing is required by law.

Trust & Safety

We may disclose certain NeoQRcode links, QR Codes, Link in Bio URLs, and associated data collected during creation or interaction with NeoQRcode Products to prevent malicious, fraudulent, or unlawful activities.

With Your Consent

We share your information when you expressly instruct us to do so, such as when sharing QR Codes or content through the Services, or when we notify you of specific sharing methods and you agree (e.g., sharing/posting with third-party services).

Legal Basis for Data Processing

Processing customer data for Services and related communications is necessary for fulfilling service requests and managing customer relationships under NeoQRcode Terms of Service. Marketing and other communications are based on our legitimate interest in promoting NeoQRcode Services and engaging with our audiences. When required, such as marketing to new EU natural person customers via email, processing is based on your consent. We process data to improve, monitor, and analyze Services, and to prevent malicious, fraudulent, or unlawful activities to safeguard our customers' data and ensure service security. Personal data is retained as described in this Privacy Policy while you use our Services or as necessary for the collected purposes, including resolving disputes, establishing legal defenses, conducting audits, pursuing business goals, enforcing agreements, and complying with legal obligations. Aggregated datasets lacking personal data are retained indefinitely for business analysis. Upon request or when data is deemed irrelevant, personal data is deleted or anonymized in our systems. This includes deleting data stored in application logs and audit trails per our standard data management practices, or after three years from the last contact with the data subject, whichever occurs first.

Processing Information for Business Contacts

If you are the designated contact person for our customers, suppliers, partners, or any entity we engage or plan to engage in business with, we manage the following information:

  • Basic details (such as name, title, company name, work location, and contact information)
  • Professional connections
  • Communications

The primary source of this information is the contact person themselves. However, personal data may also be collected from your employees, colleagues, and our other customers, suppliers, and partners.

This personal data is used for discussing business matters, exploring business opportunities, sending service-related notifications, and other forms of communication with you. It is also utilized for contracting, invoicing, and processing payments.

The processing of this data is based on our legitimate interests to fulfill contractual obligations, adhere to the terms of agreements, maintain relationships, and operate our business efficiently. Additionally, invoicing-related personal data will be used for accounting and reporting purposes as required by law.

Data Processing on Websites

NeoQRcode processes personal data collected when you access or use their respective websites, including any subdomains (each referred to as a "Site" or "Website").

Each time a Site is accessed, our system automatically collects data and relevant information from the accessing device. The following data is collected:

  • Browser type and version used
  • User's operating system
  • User's internet service provider
  • IP address of the user
  • Date and time of access
  • Web pages from which the user’s system accessed our website
  • Web pages accessed by the user’s system through our website

This data is stored in our system's log files and is not combined with other personal data of the user. The temporary storage of the IP address is necessary for delivering the website to the user’s computer and maintaining access for the duration of the session. Storing this data in log files helps ensure the functionality and security of our IT systems. It is not analyzed for marketing purposes. The legal basis for the temporary storage and other processing of data and log files is our legitimate interest in maintaining website functionality and ensuring security.

If you subscribe to our newsletter, request materials from the website, send a contact request, interact with our chat bot, or otherwise contact us, you may be added to our list of commercial contacts. For more details on how we process personal data in these scenarios, please refer to the "Newsletter, Events, and Marketing" section of this Privacy Policy. Our services and resources are intended for business customers, and we assume that anyone contacting us or showing interest in our services represents a business entity. Personal data collected from our websites and contact requests are deleted upon request, if deemed outdated, or if the contact is no longer relevant to our services.

If you connect with us through social media platforms and professional networks, please note that NeoQRcode does not control how these platforms process your personal data. We recommend contacting these third-party platforms directly for information on their data processing practices. For your convenience, here are some links:

NeoQRcode may utilize third-party APIs and software development kits (SDKs) to provide certain functionalities in our Services. We employ cookies and similar technologies for various purposes, including technical necessities, comfort, statistics, and marketing. The types of personal data processed may vary depending on the categories of cookies or similar techniques used. Non-essential cookies are only used with your consent. You can prevent cookies from being set through your browser settings.

Please see our Cookie Policy to learn more about how NeoQRcode and its partners use cookies or similar technologies to analyze trends, manage the website, track user movements, and gather demographic information about our user base.

Newsletters, Events, and Marketing

When you subscribe to our newsletter or request other materials (such as blogs and newsletters available on our websites), we use the contact information you provide to deliver these materials. This is done based on your consent and our obligation to provide the subscribed content. Your contact information is stored and may be shared as outlined below.

We utilize the following details to communicate and promote our services (consistent with the original purposes if the data is collected on another occasion):

  • Basic information (name, title, company name, work location, contact details)
  • Business information
  • Connections with our former, current, and potential customers and other relevant entities
  • Interest in our products and services (such as downloads of specific materials)
  • Communications
  • Event participation
  • Marketing preferences (such as subscribed newsletters)

We gather this information directly from you (e.g., through interactions, subscriptions, website forms, event registrations, demo requests, or other contact requests and communications, including third-party platforms like LinkedIn), or from our partners (e.g., referral partners may provide information on potential customers, or event organizers may share participant details). With your consent (cookie consent), this data may be combined with online activity data from our websites. For more information, please see our cookie policies.

The personal data mentioned above is used to generate leads, target marketing activities to potential and current customers (e.g., helping our sales teams focus on contacts showing interest in our services) and other stakeholders (including suppliers and partners), and to retarget and customize our marketing efforts. This data is also used to provide updates on products and services, announce new materials, send event invitations, and market our offerings through various channels (e.g., emails, phone calls, social platforms, and display advertising). For instance, we might retarget relevant contacts by presenting new content on LinkedIn based on their prior engagement with our content on NeoQRcode websites. Furthermore, personal data is utilized for business intelligence, market and customer analysis, reporting, and statistical purposes, aiding us in understanding interactions with our websites and services.

Once we have your consent, this processing enables us to conduct marketing activities and reach out to our current and potential customers effectively. You can opt-out of marketing communications at any time by using available web tools (such as the “unsubscribe” button at the end of newsletters) or by contacting us directly (our contact information is provided at the end of this Privacy Policy).

Personal data used for marketing purposes is deleted upon request, if identified as outdated, or if the contact is no longer deemed suitable for our services.

When does NeoQRcode utilize end user information sourced from third parties?

NeoQRcode collects End User Data necessary to provide NeoQRcode services to our customers.

End users may voluntarily disclose information on social media websites. If you provide us with such information, we may collect publicly available data from the social media platforms you specify. You can control the amount of information social media platforms make public by adjusting your privacy settings on those platforms.

When does NeoQRcode utilize customer information sourced from third parties?

We receive information from third parties when you contact us. For example, if you provide us with your email address to express interest in becoming a NeoQRcode customer, we may obtain information from a third party that offers automated fraud detection services to NeoQRcode. Additionally, we occasionally gather information publicly available on social media websites. You can manage the extent of information made public by adjusting your privacy settings on those platforms.

Do we share the information we collect with third parties?

We may share both personal and non-personal information we collect with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide content or whose products or services may interest you. We may also share it with our current and future affiliated companies and business partners. In the event of a merger, asset sale, or other business reorganization, we may share or transfer your personal and non-personal information to our successors-in-interest.

We engage trusted third-party service providers to perform functions and services for us, such as hosting and maintaining servers and websites, managing databases, email management, marketing storage, credit card processing, customer service, and fulfilling orders for products and services you may purchase through our website. We may share your personal information, and potentially some non-personal information, with these third parties to enable them to perform these services for both us and you.

We may share portions of our log file data, including IP addresses, with third parties such as web analytics partners, application developers, and advertising networks for analytics purposes. If your IP address is shared, it may be used to estimate general location and other technographic information, such as connection speed, whether you have visited the website in a shared location, and the type of device used to access the website. They may aggregate information about our advertising and your website interactions and provide auditing, research, and reporting to us and our advertisers. We may also disclose personal and non-personal information about you to government or law enforcement officials, or private parties, as we deem necessary or appropriate to respond to claims, legal process (including subpoenas), protect our rights and interests or those of a third party, safeguard public safety or any person, prevent or stop any illegal, unethical, or legally actionable activity, or otherwise comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end users?

NeoQRcode collects personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website, you consent to receive emails from us. You can opt-out of receiving these emails at any time by clicking the unsubscribe link or following other provided unsubscribe options in the respective email. We only send emails to individuals who have authorized us to contact them, either directly or through a third party. We do not engage in sending unsolicited commercial emails. By submitting your email address, you also consent to us using your email address for customer audience targeting on platforms like Facebook, where we display customized advertisements to specific individuals who have opted-in to receive communications from us. Email addresses provided exclusively through the order processing page are used solely to send you information and updates relevant to your order. If, however, you have provided the same email address to us through another method, we may use it for any of the purposes stated in this Policy. Please note: If you wish to unsubscribe from future emails at any time, detailed instructions for unsubscribing are included at the bottom of each email.

How Long Do We Keep Your Information?

We retain your information only as long as necessary to provide NeoQRcode services to you and fulfill the purposes described in this policy. This applies equally to any third party with whom we share your information and who performs services on our behalf. Once we no longer require your information and there is no legal or regulatory requirement for us to retain it, we will either remove it from our systems or anonymize it so that you cannot be identified.

How Do We Protect Your Information?

We implement various security measures to safeguard your personal information when you place an order or enter, submit, or access your personal information. We utilize secure servers and transmit all sensitive/credit information via Secure Socket Layer (SSL) technology, encrypting it in our payment gateway provider's database, accessible only by those authorized with special access rights to such systems, who are required to maintain the confidentiality of the information. After a transaction, your private information (such as credit cards, social security numbers, financials, etc.) is not stored on our servers. However, we cannot guarantee the absolute security of any information you transmit to NeoQRcode or ensure that your information on the Service will not be accessed, disclosed, altered, or destroyed due to a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Information collected through our website, from direct interactions with you, or through our help services may be transferred from time to time to our offices or personnel, or to third parties, situated worldwide. It may be viewed and hosted anywhere globally, including in countries lacking laws of general applicability regulating data use and transfer. By using any of the aforementioned methods, you voluntarily consent to the transborder transfer and hosting of such information to the fullest extent permissible by applicable law.

Is the information collected through the NeoQRcode Service secure?

We take precautions to protect your information's security. We employ physical, electronic, and managerial procedures to help prevent unauthorized access, maintain data security, and appropriately use your information. Nevertheless, neither individuals nor security systems are infallible, including encryption systems. Moreover, people may commit intentional crimes, make mistakes, or fail to comply with policies. While we exert reasonable efforts to protect your personal information, we cannot guarantee its absolute security. Should applicable law impose a non-disclaimable duty to safeguard your personal information, you agree that the standard for assessing our compliance with that duty will be intentional misconduct.

Can I update or correct my information?

Your entitlement to request updates or corrections to the information NeoQRcode collects hinges on your association with NeoQRcode. Employees may update or correct their information in line with our internal company employment policies.

Customers have the right to request restriction of certain uses and disclosures of their personally identifiable information. You can reach out to us to (1) update or correct your personally identifiable information, (2) alter your communication preferences and other information you receive from us, or (3) delete the personally identifiable information we maintain about you on our systems, by closing your account. Such updates, corrections, changes, and deletions will not affect any other information we maintain or information we have previously provided to third parties in compliance with this Privacy Policy before such updates, corrections, changes, or deletions. To safeguard your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times.

You should recognize that it is technologically impractical to erase every record of the information you have furnished to us from our system. The necessity to back up our systems to guard against inadvertent loss of information signifies that a copy of your information may exist in a non-erasable form, which may prove difficult or impossible for us to locate. Upon promptly receiving your request, all personal information stored in databases we actively utilize and other readily searchable media will be updated, corrected, changed, or deleted as appropriate, as soon as reasonably and technically feasible.

If you are an end user and desire to update, delete, or obtain any information we hold about you, you can do so by contacting the organization of which you are a customer.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of NeoQRcode's or any of its Corporate Affiliates' assets (as defined herein), or that portion of NeoQRcode or any of its Corporate Affiliates to which the Service pertains, or in the event we discontinue our business or file a petition or have a petition filed against us in bankruptcy, reorganization, or a similar proceeding, provided the third party agrees to adhere to this Privacy Policy's terms.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that NeoQRcode directly or indirectly controls, is controlled by, or is under common control with, whether through ownership or otherwise. Any information concerning you that we impart to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by laws, without regard to their conflict of laws provisions. By using any of the above methods, you consent to the exclusive jurisdiction of the courts concerning any action or dispute arising between the parties under or in connection with this Privacy Policy, except for individuals who may have rights to bring claims under Privacy Shield or the Swiss-US framework.

These laws, excluding their conflict of law rules, shall govern this Agreement and your use of the website. Additionally, your use of the website may be subject to other local, state, national, or international laws.

By utilizing NeoQRcode or directly engaging with us, you indicate acceptance of this Privacy Policy. Should you disagree with this Privacy Policy, refrain from interacting with our website or utilizing our services. Continued use of the website, direct engagement with us, or compliance with posted changes to this Privacy Policy that do not significantly impact the use or disclosure of your personal information signifies your acceptance of those modifications.

Your Consent

We have revised our Privacy Policy to provide comprehensive transparency regarding the data set when you visit our site and its use. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy exclusively applies to the Services. The Services may contain links to other websites not managed or supervised by NeoQRcode. We are not responsible for the content, accuracy, or opinions expressed on such websites, nor do we investigate, monitor, or verify their accuracy or completeness. Remember, when you use a link to transition from the Services to another website, our Privacy Policy no longer applies. Your browsing and interaction on any other website, including those with links on our platform, are governed by that website's own rules and policies. Such third parties may employ their own cookies or other methods to gather information about you.

Cookies

NeoQRcode uses "Cookies" to identify the sections of our website you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but they are not essential to its use. However, without these cookies, certain functions such as videos may become unavailable or you would be required to re-enter your login details every time you visit the website as we would be unable to recall your previous login. Most web browsers can be set to disable the use of Cookies. However, disabling Cookies may prevent you from accessing website functionality correctly or at all. We do not place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Regardless of your location, you may configure your browser to block cookies and similar technologies, although doing so may prevent our essential cookies from functioning properly, potentially limiting access to our full range of features and services. It's important to note that blocking cookies in your browser may also result in the loss of saved information (e.g., saved login details, site preferences). Different browsers provide varying controls. Disabling a cookie or cookie category doesn't delete the cookie from your browser; you must manually delete it from within your browser. Refer to your browser's help menu for more information.

Payment Details

We pledge to store any credit card or payment processing details you have provided to us in the most secure manner feasible.

Kids' Privacy

We do not address individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. Upon becoming aware that we have inadvertently collected Personal Data from anyone under the age of 13 without verifying parental consent, we will take steps to remove that information from our servers.

Changes To Our Privacy Policy

We may adjust our Service and policies, and we may need to revise this Privacy Policy to accurately reflect our Service and policies. Unless required otherwise by law, we will inform you (e.g., through our Service) prior to making changes to this Privacy Policy and allow you an opportunity to review them before they become effective. If you continue to use the Service thereafter, you will be bound by the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

Third-Party Services

We may display, include, or provide access to third-party content (including data, information, applications, and other products or services) or link to third-party websites or services ("Third-Party Services").

You acknowledge and agree that NeoQRcode is not responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, compliance with copyright law, legality, decency, quality, or any other aspect thereof. NeoQRcode does not assume and shall not have any liability or responsibility to you or any other individual or entity for any Third-Party Services.

Third-Party Services and links to them are provided solely for your convenience, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Tracking Technologies

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At NeoQRcode we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. NeoQRcode processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

Your Rights Under GDPR and EEA Regulations

If you reside in the EEA or Switzerland, or are otherwise subject to GDPR regulations, you have the following rights regarding the processing of your personal data:

  • You have the right to be informed about the processing of your personal data by NeoQRcode that may identify you, and to access a copy of such personal data (Art. 15 GDPR).
  • If the personal data being processed is incorrect or inaccurate, you have the right to request correction (Art. 16 GDPR).
  • Subject to GDPR conditions, you may request the deletion or restriction of processing, and have the right to object to the processing (Art. 17, 18, and 21 GDPR).
  • If processing is based on your consent or a contract and is carried out by automated means, you may have the right to data portability (Article 20 GDPR).
  • If you have consented to the processing of your data, you may withdraw your consent at any time. The legality of data processing prior to withdrawal will not be affected.
  • You also have the right to lodge a complaint with the competent supervisory authority (Art. 77 GDPR) if you believe that our processing of your personal data violates GDPR or other applicable data protection laws.

If you wish to exercise your rights or have questions about privacy while using our services, including objecting to processing or requesting deletion of your personal data, please contact us at: [email protected] You can also contact us through the contact details provided in the "Contact Information" section.

We will make every effort to address your concerns promptly. Upon receiving your request, we may ask you to verify your identity, such as by authenticating through your account. Please note that if you do not have a NeoQRcode account, we may not be able to verify your identity or confirm any interactions with our services.

In certain circumstances and in accordance with applicable law, you may designate an authorized agent to act on your behalf. To designate an authorized agent to exercise your rights and choices, please provide a written attestation or declaration as required by law.

If you have a NeoQRcode account, you can access, correct cansel subscription , or request deletion of your personal data by logging into your account. You can request a full copy of your personal data stored in your account by requesting a report in your Account Settings. To delete you account, contact us at [email protected]. Deleting your account will disable access to the Services. For account access issues, contact us at [email protected]. We aim to respond to your requests promptly.

As a user of NeoQRcode's services, you can cancel your registration at any time using the tools provided within the Service or by emailing customer support at [email protected]. You may also object to the storage of your personal data at any time, and we will delete all stored personal data unless there is a prevailing legitimate interest. To do so, email [email protected].

Please note that for the continued functionality of existing NeoQRcode Products for all users, the Products you have created and shared may not be deleted or disabled (even after deleting your Account), nor can any historical shortening and sharing activities associated with your Account be deleted. If you suspect unauthorized use of your Account, delete your account through your Account settings.

International transfers of personal data may occur depending on your location. Your information may be transferred to the United States or other countries outside the EU or EEA for the purposes outlined in this policy.

For more information on international data transfers or to obtain a copy of applicable safeguards, please contact us.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

CalOPPA users have the following rights:

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

California Consumer Privacy Act (CCPA) Rights

The California Consumer Privacy Act of 2018 (CCPA), as modified by the California Privacy Rights Act of 2020, grants you specific rights regarding your personal information. This section outlines those rights and how you can exercise them. Note that these rights apply only if you are a California resident and we are classified as a “business” under the CCPA.

Information We Collect and Use

We have gathered the following categories of personal information from consumers in the past 12 months, as detailed in our Privacy Policy:

Category Examples Purpose Disclosure Sale/Sharing Third Parties
A. Personal Identifiers Name, address, email, IP address, account name Account registration, communication, customer support, marketing, service enhancement, fraud prevention Security, research, advertising, auditing, service maintenance None Service providers
B. Customer Records (Cal. Civ. Code § 1798.80(e)) Name, address, phone number, credit card information Account registration, communication, customer support, marketing, service enhancement, fraud prevention Security, research, advertising, auditing, service maintenance None Service providers
C. Protected Classification Characteristics Age, gender Marketing and advertising None Service providers
D. Commercial Information Purchase history Customer support, marketing, service enhancement, fraud prevention Security, research, service maintenance None Service providers
F. Internet Activity Browsing history, interaction with website Account registration, marketing, service enhancement, fraud prevention Security, research, advertising, auditing, service maintenance None Service providers
G. Location Data Physical location Service provision, marketing, service enhancement, fraud prevention Security, research, advertising, auditing, service maintenance None Service providers
H. Profiling Information Preferences, behavior, attitudes Service provision, marketing, service enhancement, fraud prevention Security, research, advertising, auditing, service maintenance None Service providers

Your CCPA Rights

  • Right to Access: You can request details about our collection, use, and disclosure of your personal information over the past 12 months.
  • Right to Delete: You can request the deletion of your personal information, with certain exceptions for security and fraud prevention.
  • Right to Data Portability: You can request a copy of your personal information collected in the past 12 months.
  • Right to Correct: You can request correction of any inaccurate personal information we hold.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights

To exercise your CCPA rights, contact us at [email protected]. We will verify your identity before responding to your request. You may also designate an authorized agent to act on your behalf.

Virginia/Colorado/Connecticut and Other U.S. State Privacy Rights

The Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, and similar laws in other states provide residents with specific rights regarding personal data. If you reside in one of these states, this section outlines your rights and how to exercise them.

The types of personal data we collect, why we process your personal data, the categories of data we share with third parties, and the categories of third parties with whom we share it are detailed in our Privacy Policy.

Rights to Your Information

In addition to the rights described in our Privacy Policy, these state laws grant you the following rights:

  • Right to Know: You have the right to know if we process your personal data and to access such data.
  • Right to Data Portability: You can request a copy of your personal data in a portable format, allowing you to transmit it to another entity. You can make this request up to twice a year, with some exceptions.
  • Right to Delete: You have the right to request the deletion of your personal data. We may deny this request if it falls under certain exceptions. If your data was obtained from a third party, we may keep a record of your deletion request to ensure your data remains deleted.
  • Right to Opt-Out: You can opt-out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling that affects you legally or significantly. Currently, we do not engage in these practices.
  • Right to Correct: You can request corrections to any inaccuracies in your personal data.
  • Right to Nondiscrimination: You are entitled to non-discriminatory treatment when exercising your privacy rights. We will not deny goods or services, charge different prices, or provide different levels or quality of goods or services based on your privacy rights.
How to Exercise Your Rights; Verifying Your Identity

To exercise any of your privacy rights or ask questions, contact us at:

We will verify your identity to process your request properly and ensure it's not fraudulent. If necessary, we may ask for additional information. If we cannot verify your identity, we may not fulfill your request.

Only you or an authorized agent can make a verifiable request regarding your personal data. If you are a parent or guardian making a request for a child, we may require proof of your identity.

Response Time; Your Right to Appeal

We aim to respond to requests within 45 days. For complex requests, we may extend this period to 90 days, notifying you within the initial 45 days. We may charge a reasonable fee for requests that are unfounded, excessive, or repetitive.

If we decline your request, we will explain why and provide instructions on how to appeal the decision. You can appeal within a reasonable period after receiving our decision. We will respond to your appeal within 60 days (45 days for Colorado residents). If we deny your appeal, we will provide contact information for your state's attorney general's office.

Nevada Privacy Rights

If you reside in Nevada, you can opt out of the sale of certain personal data to data brokers or other third parties. To exercise this right, email us at [email protected] with the subject line "Nevada Do Not Sell Request."

Public Information Disclosure Policy

Introduction

This Public Information Disclosure Policy outlines the terms and conditions regarding the disclosure of personal information through NeoQRcode products. By using our products and services, you agree to the terms outlined in this policy.

1. Voluntary Disclosure

When using NeoQRcode products, you may choose to make certain information public. This includes, but is not limited to:

  • First Name
  • Last Name
  • Compny Name
  • Phone numbers
  • Email addresses
  • Dates of birth
  • Addresses

You acknowledge that any personal data you elect to disclose publicly is done so at your own discretion and risk. You must also ensure compliance with all applicable laws, including but not limited to GDPR (General Data Protection Regulation).

2. Privacy and Security

While we implement various measures to protect your personal data, making information public inherently reduces the level of privacy and security we can provide. By sharing your personal data publicly, you accept the associated risks.

3. Data Usage

Information you make public through NeoQRcode products can be used for the following purposes:

  • Improving our services and user experience
  • Enhancing product functionality
  • Marketing and promotional activities
  • Research and analytics

By disclosing your information, you grant NeoQRcode the right to use this data as outlined in our Privacy Policy.

4. Access by Third Parties

Publicly disclosed information may be accessible to:

  • Other users of NeoQRcode products
  • Search engines
  • Third-party services and applications

We cannot control how third parties may use or share your publicly disclosed information. You assume full responsibility for any risks associated with such disclosure.

5. Revocation and Deletion

If you wish to retract or delete personal information that you have made public:

  • NeoQRcode will make reasonable efforts to remove this information promptly from our systems.
  • We cannot guarantee the removal of this information from third-party systems that may have accessed or stored it.

If you wish to delete or protect your public information posted in our products, you can delete it, set a PIN, from your account or request the deletion of your information by contacting our support team at [email protected].

6. Liability and Warranties

NeoQRcode shall not be liable for any misuse or unauthorized access of personal information you choose to make public. By making your information public, you:

  • Acknowledge and accept the risks involved
  • Release NeoQRcode from any liability related to the public disclosure of your personal data
  • Understand that NeoQRcode provides no warranties or guarantees regarding the use or misuse of your publicly disclosed information.

7. Updates to This Policy

NeoQRcode reserves the right to update this Public Information Disclosure Policy at any time. Continued use of our products and services after any such changes constitutes your acceptance of the new terms.

8. Contact Information

If you have any questions or concerns regarding this policy, please contact us at:

Contact Us

Don't hesitate to contact us if you have any questions.